Q: Envigo recently changed delivery procedures to avoid passing documents by hand. Does this impact GLP studies which require documentation to demonstrate chain of custody and audit trail?
A: Depending on region, delivery documents are referred to as: Proof of Delivery (POD,) or Manifests. The receiving agent uses this document to account for receipt. Documents that have historically been included inside the shipment will remain. At delivery, the manifest will either already be emailed to you (by customer service) in anticipation of the delivery or will be emailed shortly after the delivery (with driver notes taken at delivery). This practice allows social distancing during the delivery and avoids handling of documents while providing the necessary documentation for GLP studies. Some orders: (NHP, rabbits, canines) require documentation be returned to Envigo, please sign and scan the form back to the Client Service distribution list: DL-Client-Services@envigo.com.
Q: Transport in EU & NA: (How are we managing transport with borders closing in the EU and NA?
A: To date, there have been no significant challenges related to border closures. Currently, our shipments are considered critical and make it through borders with limited delay.
Q: What changes have impacted the transportation of animals or diets?
A: Some air carriers are evaluating their policies and procedures as the COVID-19 pandemic situation evolves. We have had some carriers disallow our shipments one day and then allow them the next. The landscape is changing frequently, and this team is evaluating changes on a daily basis and working through solutions with customers as the need arises.
Q: How are delivery drivers and the product they handle being protected from potential exposure?
A: All drivers are using Personal Protection Equipment (PPE) when handling and delivering product. Drivers are monitoring and documenting their state of health, and finally recent delivery changes have been put in place to protect drivers, those they interact with, and the animals in our care.
Q: What business continuity plan does Envigo have in place if drivers are affected by COVID-19?
A: The transportation team is closely monitoring regulatory agencies and governments to keep informed of relevant changes. Our business continuity plan includes the use of 3rd party transportation partners and gives us the ability to shift resources as required to ensure business continuity.